We are seeking an experienced IT Operations Leader with a strong focus on eCommerce to oversee and evolve our IT operations function. This role is instrumental in aligning operations with key business goals and delivering reliable, high-performing digital experiences to our customers.
As a key leader, you will build and manage a business operations function, develop metrics-driven processes, and lead a team committed to operational excellence across our enterprise platforms.
Key Responsibilities
eCommerce IT Operations Management
Lead operational oversight of our eCommerce systems, ensuring performance, availability, and reliability.
Establish best practices for monitoring and maintaining system health.
Implement frameworks for insight generation and operational transparency.
Business Operations Function Development
Develop a business operations capability focused on metrics, insights, and efficiency.
Create and maintain dashboards to measure operational impact and performance.
Align operations with company-wide strategic priorities.
Incident and Problem Management
Manage the resolution of major incidents while minimising business disruption.
Drive root cause analysis and implement preventative measures.
Foster a culture of continuous improvement through structured post-incident reviews.
Change and Release Management
Ensure safe and seamless deployment of changes to eCommerce platforms.
Partner with product and development teams to support fast, stable delivery cycles.
Strengthen change management policies and foster a culture of innovation.
Operational Metrics and Insights
Define and track meaningful operational and customer experience metrics.
Use data to propose and lead improvements to digital performance.
Deliver insights that guide strategic and technical decisions.
Leadership and Team Development
Build and mentor a high-performing operations team.
Promote a culture of accountability, innovation, and service excellence.
Collaboration and Stakeholder Engagement
Act as a key liaison between technical and non-technical stakeholders.
Communicate operational status and performance clearly to leadership and partners.
/01 Company Description
Were ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, youre free to be your true self without judgment, and channel your creativity into a platform used by millions.
/02 Job Qualifications
Technical and Operational Experience
Extensive background in managing IT operations within eCommerce or similar environments.
Strong understanding of monitoring, incident response, and operational best practices.
Familiar with agile and iterative delivery processes.
Leadership and Strategy
Proven ability to lead operational teams in dynamic, fast-paced settings.
Strong problem-solving skills and ability to make data-informed decisions.
Experience aligning IT operations with broader business goals.
Soft Skills
Exceptional communication and collaboration abilities.
Stakeholder management experience across technical and business teams.
Customer-centric mindset with a focus on delivering high-quality digital experiences.
Preferred
Experience with enterprise-level eCommerce platforms.
Familiarity with industry-standard IT operations frameworks and methodologies.
Background in global or high-availability environments.
/03 Additional Info
What's in it for you?
Competitive salary, pension, and private medical scheme
Annual bonus tied to performance
Flexible benefits allowance
Generous annual leave, including your birthday off
Employee discounts
Personal and professional development programs
Opportunities to attend and represent the company at industry events
Involvement in DE&I and culture-building initiatives
The chance to make a real impact from day one
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
Meet The Team
Meet Zijiao Li -
Tech @ ASOS
Meet Amy Richardson -
Tech @ ASOS
Meet Si Jobling -
Tech @ ASOS
I love working at ASOS in my team because of the great atmosphere. From day one I already felt like being part of the team, everyone is so friendly, approachable and willing to help. It’s the place where you feel trusted and are given the opportunities & time to explore your full potential. As someone who just relocated to London, I also appreciate the international and cultural diverse environment – it’s ok to be whoever you want to be!
As a software engineer with a love for fashion, I feel extremely lucky to be part of a fashion company that priorities technology, innovation and customer experience to the same degree as their clothing.
As someone who left ASOS after 7 years but came back, it speaks volumes how much I love working at ASOS. The obvious reason is the people, not just in Tech but beyond. There's an unspoken respect and authenticity between everyone who works here
Zijiao Li
Tech @ ASOS
I love working at ASOS in my team because of the great atmosphere. From day one I already felt like being part of the team, everyone is so friendly, approachable and willing to help. It’s the place where you feel trusted and are given the opportunities & time to explore your full potential. As someone who just relocated to London, I also appreciate the international and cultural diverse environment – it’s ok to be whoever you want to be!
Amy Richardson
Tech @ ASOS
As a software engineer with a love for fashion, I feel extremely lucky to be part of a fashion company that priorities technology, innovation and customer experience to the same degree as their clothing.
Si Jobling
Tech @ ASOS
As someone who left ASOS after 7 years but came back, it speaks volumes how much I love working at ASOS. The obvious reason is the people, not just in Tech but beyond. There's an unspoken respect and authenticity between everyone who works here
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
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We are Customer First
We couldn’t be ASOS without our customers.
Across every behaviour, value, and all that we do, we see everything through our customers’ eyes. That means never taking anything for granted and always zeroing in on every single detail. So we can always bring our best as a team, and our customers can have an amazing experience, every time.
We are Authentic
We work together to be honest, transparent, and our full authentic selves.
This is our ASOS. Our culture, built on collaboration and togetherness, and supported by what’s real and honest. We know that we win bigger when we win as a diverse team. That means celebrating our differences and using them to help us stand out from the crowd, without losing our authenticity and individuality.
We are Brave
We challenge each other to aim high and reach our potential.
Doing nothing gets us nowhere. We may be proud of everything we’ve done so far, but there’s still so much more to explore. We believe we can always be wiser, faster, stronger, bigger, braver, kinder…so asking ‘why’ isn’t just a question, it’s a necessity. We use our voice to drive us forward, speaking up on the things our people and customers care about and using our curiosity to create possibility.
We are Creative
We know innovation leads to inspiration – it’s what makes us stronger
Change is in our DNA. By acting fast and staying one step ahead of the curve, we can be a leader, not a follower. But for our products and platform to be innovative, they have to be fuelled by creative passion and a deep understanding of our customers and our people.
We always Deliver
We couldn’t be excellent without evidence – so whatever we’re doing, we have proof of why we’re doing it.
It takes facts and data to tell our stories and help us make our decisions in the most effective way possible. This means we can do what we say and own what we do, no matter how long it takes us to do it. We aren’t about nonsense ifs, buts and maybes, we’re about creating an ASOS that’s built for future success on delivered success.
Our Benefits
Location
Our HQ in London
Our HQ in Camden was once a cigarette factory – now, the iconic Art Deco building has been completely renovated with spacious office areas, ASOS Studios (where we shoot all our products), beauty rooms and a free gym. There’s also a subsidised canteen and café.