As an Account Manager within ASOS Fulfilment Services (AFS), you'll manage day-to-day relationships, trading performance and operational delivery across a portfolio of Partner Brands. AFS enables brands to store stock within ASOS fulfilment centres, with ASOS managing customer fulfilment, helping to expand product choice, improve availability and support a best-in-class customer experience.
As the primary contact for your partners, you'll turn sales, stock, intake, returns and fulfilment data into actionable insights to drive commercial performance and operational efficiency. Working cross-functionally with Digital Trade, Global Merchandise Planning, Supply Chain, Logistics, Studios, Finance, Technology and Commercial Operations, you'll support strategic growth plans while independently owning weekly trading, forecasting and operational delivery.
The Details
Manage day-to-day relationships across a portfolio of Partner Brands, balancing partner objectives with ASOS's commercial, customer and operational priorities. Lead weekly trading and operational meetings, presenting insights, agreeing actions and ensuring accountability.
Resolve partner queries and issues, escalating significant risks with evidence-based recommendations, while supporting the Key Account Manager with Joint Business Plans and strategic growth plans and tracking progress against agreed objectives and KPIs.
Own weekly performance across sales, net sales, stock, options, availability, conversion, returns, rate of sale, stock cover and forecasts, analysing dashboards and product-level data to identify trends, risks and growth opportunities and turn insight into clear actions.
Work with partners to improve assortment productivity, newness, availability, replenishment, size depth, option efficiency and customer choice, while addressing excess and underperforming stock through visibility, promotions, markdowns, stock rebalancing and Return to Supplier (RTS).
Own accurate sales, stock, intake and RTS forecasts for assigned accounts, contributing to WSSI, budgets, reforecasts and monthly planning.
Review and challenge partner forecasts against demand, stock cover, warehouse capacity and commercial targets, communicating performance, variances, risks and opportunities to Merchandise Planning and recommending appropriate actions.
Oversee account operations across the full stock lifecycle, from inbound delivery and receipting through to availability, returns and stock exit.
Coordinate with partners, Intake Planning, fulfilment centres and Supply Chain to maintain accurate intake forecasts and support capacity planning, while monitoring inbound performance and resolving delivery, receipting, discrepancy, query-stock and stock-accuracy issues.
Manage RTS end to end, from commercial agreement and accurate stock lists through to warehouse execution, collection, reconciliation and closure, maintaining accurate records of forecasts, decisions, actions and operational status to support account management and warehouse execution.
Supporting our culture by championing Diversity, Equity & Inclusion strategies.
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least three days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
/01 Company Description
We're ASOS, the online retailer for fashion lovers all around the world.
We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.
Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process
/02 Job Qualifications
You're a commercially minded, relationship-focused Account Manager who can balance trading performance with operational delivery. You use data, sound judgement and cross-functional collaboration to improve partner performance and customer experience.
You'll likely have experience in Account Management, Buying, Merchandising, Ecommerce, Marketplace or a related commercial role, with the ability to manage multiple accounts and stakeholders in a fast-paced environment.
You'll also bring:
Commercial and analytical acumen: Ability to interpret sales, stock, intake, returns and operational data, identify opportunities and translate insights into action.
Relationship and stakeholder management: Experience managing partner or supplier relationships, influencing stakeholders and leading effective trading meetings and business reviews.
Ownership and problem-solving: A proactive, accountable approach to resolving issues, managing risk, escalating appropriately and following actions through to completion.
Ecommerce and operational understanding: Knowledge of inventory flow, fulfilment, forecasting and the impact of stock availability on customer demand.
Planning and organisation: Strong prioritisation and project management skills, with the ability to manage multiple accounts, workstreams and deadlines.
Technical and reporting capability: Strong Excel, analytical and dashboard skills, with confidence using business systems to inform decisions.
Communication and collaboration: Clear written and verbal communication, attention to detail and the ability to simplify complex information for different audiences.
Adaptability and resilience: A flexible, solutions-focused mindset and an interest in fashion, ecommerce and delivering excellent partner and customer experiences
This role offers the opportunity to contribute to the growth of an important ASOS commercial channel, working with leading fashion brands and influencing their performance across the AFS lifecycle.
You'll gain broad exposure to trading, planning, technology, finance and fulfilment while helping partners grow, improve stock productivity and deliver better customer experiences. You'll also contribute to the continued development and scalability of the AFS proposition
/03 Additional Info
BeneFITS’
Employee discount (hello ASOS discount!)
Employee sample sales
25 days paid annual leave + an extra celebration day for a special moment
Private medical care scheme
Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
Meet The Team
Meet Geeta Gohil -
Commercial @ ASOS
Meet Ian Amer -
Commercial @ ASOS
Meet Mui Abdul -
Commercial @ ASOS
Working at ASOS has made me realise how much I feel like I belong here. It’s exciting and refreshing. The authenticity and inclusivity ASOS has makes it even better to work here. Everyday is a different day; I am learning new things, meeting new people and be involved in so many amazing buying projects.
I love ASOS for two main reasons – firstly because as a company it is never afraid to try something new or challenge the way we work; we really have the autonomy to push ourselves in new directions.
ASOS is incredibly inclusive which means so much to me as a queer Black woman. There are so many opportunities here beyond your role, so you can really boost and build your dream career here. And the people! I’m inspired everyday by my colleagues, the creativity here is unparalleled!
Geeta Gohil
Commercial @ ASOS
Working at ASOS has made me realise how much I feel like I belong here. It’s exciting and refreshing. The authenticity and inclusivity ASOS has makes it even better to work here. Everyday is a different day; I am learning new things, meeting new people and be involved in so many amazing buying projects.
Ian Amer
Commercial @ ASOS
I love ASOS for two main reasons – firstly because as a company it is never afraid to try something new or challenge the way we work; we really have the autonomy to push ourselves in new directions.
Mui Abdul
Commercial @ ASOS
ASOS is incredibly inclusive which means so much to me as a queer Black woman. There are so many opportunities here beyond your role, so you can really boost and build your dream career here. And the people! I’m inspired everyday by my colleagues, the creativity here is unparalleled!
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
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We are Customer First
We couldn’t be ASOS without our customers.
Across every behaviour, value, and all that we do, we see everything through our customers’ eyes. That means never taking anything for granted and always zeroing in on every single detail. So we can always bring our best as a team, and our customers can have an amazing experience, every time.
We are Authentic
We work together to be honest, transparent, and our full authentic selves.
This is our ASOS. Our culture, built on collaboration and togetherness, and supported by what’s real and honest. We know that we win bigger when we win as a diverse team. That means celebrating our differences and using them to help us stand out from the crowd, without losing our authenticity and individuality.
We are Brave
We challenge each other to aim high and reach our potential.
Doing nothing gets us nowhere. We may be proud of everything we’ve done so far, but there’s still so much more to explore. We believe we can always be wiser, faster, stronger, bigger, braver, kinder…so asking ‘why’ isn’t just a question, it’s a necessity. We use our voice to drive us forward, speaking up on the things our people and customers care about and using our curiosity to create possibility.
We are Creative
We know innovation leads to inspiration – it’s what makes us stronger
Change is in our DNA. By acting fast and staying one step ahead of the curve, we can be a leader, not a follower. But for our products and platform to be innovative, they have to be fuelled by creative passion and a deep understanding of our customers and our people.
We always Deliver
We couldn’t be excellent without evidence – so whatever we’re doing, we have proof of why we’re doing it.
It takes facts and data to tell our stories and help us make our decisions in the most effective way possible. This means we can do what we say and own what we do, no matter how long it takes us to do it. We aren’t about nonsense ifs, buts and maybes, we’re about creating an ASOS that’s built for future success on delivered success.
Our Benefits
Employee Discount
The most asked-about benefit! As an ASOSer, you’ll receive an exclusive employee discount. You can also nominate a family member or friend to share your discount with.
Pension
Retirement might not be on your mind right now, but it’s important to prep for it. We offer matched contributions up to 5% to help you save.
Private Medical Care scheme
If you join our Private Medical Care scheme, you’ll get fast and effective access to medical cover.
Celebratory Day!
Get an extra day off in addition to the 25 days of annual leave you get! Spend it celebrating the big days in life, whether it’s birthdays, cultural holidays, weddings and anything else.
Shuttlebus Service (if you're based in our Leavesden office)
It’s more of a work perk, but we offer a free shuttlebus between Watford station and our office in Leavesden.
Sample Sales
We’ve always got fun things happening in our offices, but the one ASOSers get most excited about is our sample sales. Plus, all proceeds from the sample sale get donated to the ASOS Foundation, which helps our charity partners abroad.
Career Development
You’ll have the opportunity for personalised learning and in-the-moment experiences to create a dynamic and agile learning environment that empowers you to thrive and excel in your role.
Summer Hours
We finish at 3pm on Fridays in June, July and August!! This perk doesn’t mean a dip in your salary – it just gives you extra freedom to enjoy those summer weekends however you want.
Location
Our HQ in London
Our HQ in Camden was once a cigarette factory – now, the iconic Art Deco building has been completely renovated with spacious office areas, ASOS Studios (where we shoot all our products), beauty rooms and a free gym. There’s also a subsidised canteen and café.