London

Operations Manager - ASOS Media Group

Job type
Full Time
Level
Mid-senior level
Apply now

Your Role

ASOS Media Group is a dedicated brand partnerships team, working with our strategic brands across all ASOS audience touch points. The ASOS Media Group team has grown significantly over the last few years working directly with our partner brands, collaborating with ASOSs design, creative, fashion, production and commercial retail teams to implement impactful, effective and strategic marketing campaigns on and off ASOSs owned and operated properties.

Were looking for a strategic, and operational solutions-focused individual to help drive the success of ASOS Media Group. You will work across a diverse scope which includes; refining processes and efficiency with and managing ASOS Media Group creative solutions and studios production pipeline; Identifying and quantifying new creative solution growth initiatives; And driving yield and operational excellence. This role works cross-functionally to bring big ideas to life and deliver real impact.

The Details

Creative Solutions pipeline management

  • Manage the day-to-day Studios production pipeline between AMG Partner Managers and the Studio for smooth delivery of the monthly creative solutions campaigns.
  • Working closely with ASOSs Studio to balance capacity and timelines across multiple creative solutions campaign types, aligning with ASOS Media Group allocations and production resources.
  • Think creatively exploring options to keep projects moving and deliverables on track, monitoring and managing daily.

Growth and Efficiency Strategy

  • Lead and explore new creative solutions / production initiatives to devise and launch new ASOS Media Group workstreams, such as sellable Influencer marketing or new ways of working with the social team. From prioritising initiatives and assessing resources to timeline planning with Studio project managers all with a focus on revenue growth and profitability.
  • Streamline operations and programs in collaboration with cross-functional teams. Define how teams work together and build scalable processes (think automation, trackers, and tools).

AMG Alignment with ASOS Brand Marketing Team

  • Keep ASOS Media Group campaign activity for partner brands in sync with the wider ASOS brand marketing team by updating and aligning with the ASOS Brand Marketing Calendar.
  • Support content planning and development alongside the Marketing team from strategy to execution.

Operational Excellence & Governance

  • Work with the finance team to review and monitor pricing, yield and sell through rates of advertising products in ASOS Media Group's ad product portfolio across ad tech and creative. solutions ad products. Quarterly reviews of ad product sell-through and utilisation.
  • Regularly review creative solutions, processes, guidelines, and platforms in collaboration with Client Leads to drive efficiency, streamline operations, and reduce costs. Ensure that all change is communicated cohesively across all relevant stakeholders.
  • Oversee ASOS Media Group's ad sales Customer Relationship Management platform (Salesforce) usage across teams and channel owners.
  • Continuously improve processes to drive efficiency, reduce costs, and streamline operations.
  • Prioritise key projects, set timelines, and track progress to ensure delivery.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. Thats why our approach to working together includes spending at least 5 days a week in the office. Its a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

/01 Company Description

Were ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, youre free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? Were proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

/02 Job Qualifications

About You

  • Experience in a strategy or operations role.
  • Comes from a creative production background and understands how to resource and run a creative services team.
  • Experience in strategic partnerships, growth marketing, or agency-side work in retail (fashion, sports, beauty, etc.) is beneficial.
  • Has experience with Customer Relationship Management software (Salesforce).
  • Has a track record of owning and delivering complex projects end-to-end.
  • Can break down complex problems and enjoys working with data.
  • Highly numerate with experience in yield management/pricing/sell through rates of advertising solutions.
  • Is a multitasker who thrives in a fast-paced environment.
  • Communicates clearly and confidently both in writing and in person.
  • Is highly organised with strong attention to detail.
  • Brings solid analytical skills and is comfortable with tools like Excel and PowerPoint.

/03 Additional Info

BeneFITS

  • Employee discount (hello ASOS discount!)
  • Employee sample sales
  • 25 days paid annual leave + an extra celebration day for a special moment
  • Discretionary bonus scheme
  • Private medical care scheme
  • Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
  • Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.

what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say

Meet The Team

Meet Geeta Gohil -
Commercial @ ASOS

Meet Ian Amer -
Commercial @ ASOS

Meet Mui Abdul -
Commercial @ ASOS

Working at ASOS has made me realise how much I feel like I belong here. It’s exciting and refreshing. The authenticity and inclusivity ASOS has makes it even better to work here. Everyday is a different day; I am learning new things, meeting new people and be involved in so many amazing buying projects.
I love ASOS for two main reasons – firstly because as a company it is never afraid to try something new or challenge the way we work; we really have the autonomy to push ourselves in new directions.
ASOS is incredibly inclusive which means so much to me as a queer Black woman. There are so many opportunities here beyond your role, so you can really boost and build your dream career here. And the people! I’m inspired everyday by my colleagues, the creativity here is unparalleled!
  • Geeta Gohil

    Commercial @ ASOS

    Working at ASOS has made me realise how much I feel like I belong here. It’s exciting and refreshing. The authenticity and inclusivity ASOS has makes it even better to work here. Everyday is a different day; I am learning new things, meeting new people and be involved in so many amazing buying projects.
  • Ian Amer

    Commercial @ ASOS

    I love ASOS for two main reasons – firstly because as a company it is never afraid to try something new or challenge the way we work; we really have the autonomy to push ourselves in new directions.
  • Mui Abdul

    Commercial @ ASOS

    ASOS is incredibly inclusive which means so much to me as a queer Black woman. There are so many opportunities here beyond your role, so you can really boost and build your dream career here. And the people! I’m inspired everyday by my colleagues, the creativity here is unparalleled!
our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values
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We are Customer First

We couldn’t be ASOS without our customers.

Across every behaviour, value, and all that we do, we see everything through our customers’ eyes. That means never taking anything for granted and always zeroing in on every single detail. So we can always bring our best as a team, and our customers can have an amazing experience, every time. 

We are Authentic

We work together to be honest, transparent, and our full authentic selves.

This is our ASOS. Our culture, built on collaboration and togetherness, and supported by what’s real and honest. We know that we win bigger when we win as a diverse team. That means celebrating our differences and using them to help us stand out from the crowd, without losing our authenticity and individuality.

We are Brave

We challenge each other to aim high and reach our potential.

Doing nothing gets us nowhere. We may be proud of everything we’ve done so far, but there’s still so much more to explore. We believe we can always be wiser, faster, stronger, bigger, braver, kinder…so asking ‘why’ isn’t just a question, it’s a necessity. We use our voice to drive us forward, speaking up on the things our people and customers care about and using our curiosity to create possibility. 

We are Creative

We know innovation leads to inspiration – it’s what makes us stronger

Change is in our DNA. By acting fast and staying one step ahead of the curve, we can be a leader, not a follower. But for our products and platform to be innovative, they have to be fuelled by creative passion and a deep understanding of our customers and our people. 

We always Deliver

We couldn’t be excellent without evidence – so whatever we’re doing, we have proof of why we’re doing it.

It takes facts and data to tell our stories and help us make our decisions in the most effective way possible. This means we can do what we say and own what we do, no matter how long it takes us to do it. We aren’t about nonsense ifs, buts and maybes, we’re about creating an ASOS that’s built for future success on delivered success. 

Our Benefits

  • Employee Discount

    The most asked-about benefit! As an ASOSer, you’ll receive an exclusive employee discount. You can also nominate a family member or friend to share your discount with.

  • Pension

    Retirement might not be on your mind right now, but it’s important to prep for it. We offer matched contributions up to 5% to help you save.

  • Private Medical Care scheme

    If you join our Private Medical Care scheme, you’ll get fast and effective access to medical cover. 

  • Bonus

    What we achieve is always a team effort. That’s why we offer a discretionary bonus scheme which rewards you based on our group financial and strategic performance.

  • Celebratory Day!

    Get an extra day off in addition to the 25 days of annual leave you get! Spend it celebrating the big days in life, whether it’s birthdays, cultural holidays, weddings and anything else.

  • Shuttlebus Service (if you're based in our Leavesden office)

    It’s more of a work perk, but we offer a free shuttlebus between Watford station and our office in Leavesden.

  • Sample Sales

    We’ve always got fun things happening in our offices, but the one ASOSers get most excited about is our sample sales. Plus, all proceeds from the sample sale get donated to the ASOS Foundation, which helps our charity partners abroad. 

  • Career Development

    You’ll have the opportunity for personalised learning and in-the-moment experiences to create a dynamic and agile learning environment that empowers you to thrive and excel in your role.

  • Summer Hours

    We finish at 3pm on Fridays in June, July and August!! This perk doesn’t mean a dip in your salary – it just gives you extra freedom to enjoy those summer weekends however you want.

Location

Our HQ in London

Our HQ in Camden was once a cigarette factory – now, the iconic Art Deco building has been completely renovated with spacious office areas, ASOS Studios (where we shoot all our products), beauty rooms and a free gym. There’s also a subsidised canteen and café. 

Recruitment
Process

  1. Apply online

  2. Call back & Interview

  3. Decision & Onboarding