London

Finance Manager - Customer & Commercial

Job type
Full Time
Level
Associate
Apply now

Your Role

The Finance Manager will be responsible for leading the Trading and Returns area within Commercial Finance. The role requires a highly experienced individual with a strong track record operating in fast-paced retail/ecommerce environments. They will bring deep expertise in financial modelling, trading performance analysis and returns economics, and the ability to translate complex data into clear actionable insight to be presented back to senior stakeholders. The role blends current trading analysis and forward-looking commercial insights to drive topline growth and profitability while ensuring financial rigour, clarity and value creation. This role will lead high‑performing finance analysts, influence senior stakeholders, and play a critical role in shaping commercial strategy across the business.

The Details

Business partnering & commercial strategy

  • Build deep, trusted relationships with Director and Exec-level stakeholders
  • Support the ASOS long-term strategy by creating clear financial plans and measurable KPIs across Trading and Returns.
  • Challenge and influence stakeholders constructively to optimise commercial outcomes.

Financial performance, insight & storytelling

  • Own commercial trading performance, including all key trading KPIs and be comfortable presenting back analysis to senior stakeholders.
  • Lead forecasting, budgeting and planning cycles for trading functions, ensuring clear links between strategy, performance and outcomes.
  • Be the story teller for Trade & Returns at Month End, working closely with our Financial Accounting and FP&A team.
  • Deliver clear, forward-looking insights on trading performance and key business drivers.

Business planning & investment

  • Evaluate and support key trading & commercial initiatives, with quantifiable analysis and performance tracking post go-live.
  • Ensure appropriate governance and financial discipline around spend and investment decisions.

Leadership & team development

  • Foster a culture of ownership, curiosity, collaboration and continuous improvement.
  • Lead and develop 2 high performing commercial finance analysts
  • Build strong succession, capability and engagement across the team.
  • Supporting our culture by championing Diversity, Equity & Inclusion strategies.

Process, controls & improvement

  • Maintain control without slowing down pace, ensuring appropriate governance in a dynamic trading environment.
  • Drive simplification, automation and continuous improvement in finance processes and reporting.
  • Ongoing improvements in leveraging AI tools and techniques (e.g. Automation and generative AI) to drive growth across the business.
  • Partner closely with FP&A to ensure consistency, accuracy and efficiencies

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

/01 Company Description

We're ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process.

/02 Job Qualifications

  • Qualified accountant (ACA / ACCA / CIMA or equivalent).

    About You

  • Significant post-qualified experience with a proven track record of operating in senior commercial finance roles within highly dynamic trading environments.
  • Experience partnering senior leaders and influencing at Director/Exec
    level.
  • Strong commercial acumen with the ability to translate financial insight into business action.
  • Experience leading and developing high performing finance teams.
  • Advanced financial modelling, forecasting and analytical skills.
  • Track record of supporting business change, transformation or growth initiatives.

/03 Additional Info

BeneFITS’

  • Employee discount (hello ASOS discount!)
  • Employee sample sales
  • 25 days paid annual leave + an extra celebration day for a special moment
  • Discretionary bonus scheme
  • Private medical care scheme
  • Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
  • Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.

what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say what our people say

Meet The Team

Meet Christy Hill -
Operations @ ASOS

Meet Denise Finney -
Operations @ ASOS

Meet Ben Rubery -
Operations @ ASOS

Every single day I feel both supported and inspired! The constant flow of creativity within ASOS is contagious. It's cool to be encouraged to think outside the box.
I was initially drawn to ASOS as it is a reputable company with a culture that is unmatched. After joining ASOS I soon realised that just like the name, it was most definitely ‘As Seen On Screen’ – what you see is truly what you get. There are endless opportunities within the company with values embodying a culture of bringing your best self to work. I never feel as though I need to change to fit the status quo of the ‘corporate lifestyle’ but actually, I fit in more when I’m authentically being myself.
At ASOS I can bring my authentic self to work, you’re empowered to think different, innovate and do the things you love. ASOS is a fast paced, changing environment with fun at the heart of everything we do.
  • Christy Hill

    Operations @ ASOS

    Every single day I feel both supported and inspired! The constant flow of creativity within ASOS is contagious. It's cool to be encouraged to think outside the box.
  • Denise Finney

    Operations @ ASOS

    I was initially drawn to ASOS as it is a reputable company with a culture that is unmatched. After joining ASOS I soon realised that just like the name, it was most definitely ‘As Seen On Screen’ – what you see is truly what you get. There are endless opportunities within the company with values embodying a culture of bringing your best self to work. I never feel as though I need to change to fit the status quo of the ‘corporate lifestyle’ but actually, I fit in more when I’m authentically being myself.
  • Ben Rubery

    Operations @ ASOS

    At ASOS I can bring my authentic self to work, you’re empowered to think different, innovate and do the things you love. ASOS is a fast paced, changing environment with fun at the heart of everything we do.
our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values our business values
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We are Customer First

We couldn’t be ASOS without our customers.

Across every behaviour, value, and all that we do, we see everything through our customers’ eyes. That means never taking anything for granted and always zeroing in on every single detail. So we can always bring our best as a team, and our customers can have an amazing experience, every time. 

We are Authentic

We work together to be honest, transparent, and our full authentic selves.

This is our ASOS. Our culture, built on collaboration and togetherness, and supported by what’s real and honest. We know that we win bigger when we win as a diverse team. That means celebrating our differences and using them to help us stand out from the crowd, without losing our authenticity and individuality.

We are Brave

We challenge each other to aim high and reach our potential.

Doing nothing gets us nowhere. We may be proud of everything we’ve done so far, but there’s still so much more to explore. We believe we can always be wiser, faster, stronger, bigger, braver, kinder…so asking ‘why’ isn’t just a question, it’s a necessity. We use our voice to drive us forward, speaking up on the things our people and customers care about and using our curiosity to create possibility. 

We are Creative

We know innovation leads to inspiration – it’s what makes us stronger

Change is in our DNA. By acting fast and staying one step ahead of the curve, we can be a leader, not a follower. But for our products and platform to be innovative, they have to be fuelled by creative passion and a deep understanding of our customers and our people. 

We always Deliver

We couldn’t be excellent without evidence – so whatever we’re doing, we have proof of why we’re doing it.

It takes facts and data to tell our stories and help us make our decisions in the most effective way possible. This means we can do what we say and own what we do, no matter how long it takes us to do it. We aren’t about nonsense ifs, buts and maybes, we’re about creating an ASOS that’s built for future success on delivered success. 

Our Benefits

  • Employee Discount

    The most asked-about benefit! As an ASOSer, you’ll receive an exclusive employee discount. You can also nominate a family member or friend to share your discount with.

  • Pension

    Retirement might not be on your mind right now, but it’s important to prep for it. We offer matched contributions up to 5% to help you save.

  • Private Medical Care scheme

    If you join our Private Medical Care scheme, you’ll get fast and effective access to medical cover. 

  • Celebratory Day!

    Get an extra day off in addition to the 25 days of annual leave you get! Spend it celebrating the big days in life, whether it’s birthdays, cultural holidays, weddings and anything else.

  • Shuttlebus Service (if you're based in our Leavesden office)

    It’s more of a work perk, but we offer a free shuttlebus between Watford station and our office in Leavesden.

  • Sample Sales

    We’ve always got fun things happening in our offices, but the one ASOSers get most excited about is our sample sales. Plus, all proceeds from the sample sale get donated to the ASOS Foundation, which helps our charity partners abroad. 

  • Career Development

    You’ll have the opportunity for personalised learning and in-the-moment experiences to create a dynamic and agile learning environment that empowers you to thrive and excel in your role.

  • Summer Hours

    We finish at 3pm on Fridays in June, July and August!! This perk doesn’t mean a dip in your salary – it just gives you extra freedom to enjoy those summer weekends however you want.

  • Fixed Annual Payment

    You'll be given a fixed annual payment depending on your level, in addition to your salary, as a thank you for all your hard work.

Location

Our HQ in London

Our HQ in Camden was once a cigarette factory – now, the iconic Art Deco building has been completely renovated with spacious office areas, ASOS Studios (where we shoot all our products), beauty rooms and a free gym. There’s also a subsidised canteen and café. 

Recruitment
Process

  1. Apply online

  2. Call back & Interview

  3. Decision & Onboarding