As Business Continuity & Insurance Manager, you’ll play a key role in strengthening how ASOS prepares for, responds to and recovers from disruption. You’ll help shape and embed a refreshed approach to Business Continuity and Disaster Recovery (BCDR), connecting critical business operations, technology recovery, crisis management and third-party resilience into a practical Group framework that supports our fast-paced global business.
This is a hands-on, commercially focused role that will also manage ASOS’ Group Insurance cycle, supporting renewals, claims, broker and insurer relationships, and stakeholder engagement across the business. Working closely with teams across Technology, Supply Chain, Customer, Commercial, Finance, People, Legal, Procurement and beyond, you’ll provide clear advice, challenge and support that helps ASOS build stronger governance, controls and operational resilience.
The Details
Play a key role in defining and embedding a refreshed ASOS approach to Business Continuity Management, helping to connect business continuity, disaster recovery, crisis management, critical third-party resilience, operational recovery planning into a coherent Group framework. Help drive the delivery of our maturity improvement programme and support its transition into a sustainable BCDR governance framework.
Oversee and manage the renewed BCDR framework cycle once established. Refresh Business Impact Assessments, coordinate plan reviews and lessons learned activities, track remediation actions, and support annual testing, training and exercising activities.
Work collaboratively with Technology, Supply Chain, Digital Product, Customer, Commercial, Finance, People, Communications, Security, Legal, Procurement and other stakeholders to align recovery objectives, dependencies, plans and testing activity across critical business services. Ensure clear roles and responsibilities within a federated ownership model where functional and technology leaders remain accountable for their own recovery capabilities.
Help ensure BCDR activities are aligned to ASOS' maturing Minimum Viable Company definition, critical business operations and agreed recovery objectives. Advise on development and testing of relevant runbooks, playbooks and recovery plans as required.
Own ASOS' annual Group Insurance cycle, working with our brokers, insurers and internal stakeholders to ensure renewal activities are well governed, timely and clearly linked to ASOS' risk profile, strategic priorities and operational needs.
Be a key ASOS point of contact for insurance queries, claims and project support, including managing day-to-day relationships with brokers, insurers and internal stakeholders across our business.
Improve insurance processes and stakeholder understanding of insurance requirements, establish an Insurance Champions network, and work with relevant teams to use claims, insurer recommendations and lessons learned to drive a stronger control and resilience environment.
Act as line manager and mentor for our Senior Risk Analyst who will support our BCDR and Group Insurance activities but also help deliver our responsibilities for assurance and risk management.
Support incident and crisis management activity as required, including contributing to response coordination, insurance notifications and claims processes, post-incident reviews and lessons learned.
Provide advice, challenge and training on resilience, insurance, risk management, governance and controls. Simplify complex topics to aid understanding and engagement, while keeping recommendations practical and aligned to commercial realities.
Help shape and deliver our team strategy and roadmap. Identify and drive opportunities for AI, data analytics and automation within insurance and BCDR activities, adopting and embedding new tools, techniques and methodologies where they improve effectiveness, visibility or efficiency.
Support our culture by championing Diversity, Equity & Inclusion strategies.
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least three days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
/01 Company Description
We're ASOS, the online retailer for fashion lovers all around the world.
We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions.
Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process
/02 Job Qualifications
About You
Significant experience in business continuity, disaster recovery, crisis management, operational resilience or similar role, ideally with at least 2-3 years shaping and leading or managing a business continuity programme in a diverse commercial setting.
Technical understanding of insurance programme management, including renewal cycles, claims handling, insurer and broker engagement, policy documentation, evidence gathering, risk improvement activities and stakeholder advice, an advantage but not essential.
Relevant professional qualification in a risk, insurance, resilience, business continuity, disaster recovery, operational resilience, controls or governance focused business area, an advantage but not essential.
Strong risk and controls awareness, experience of complex and less mature operating environments and analytical problem-solving skills.
Strong negotiation and influencing skills. A willingness to work with the business to understand commercial perspectives when defining fit for purpose governance, controls and resilience expectations. Someone who wants to make a difference and is excited about getting stuck in and adding value.
Excellent stakeholder management and relationship building skills with the ability to lead thinking on insurance, resilience, governance, risk management and internal control best practice in an e-commerce retail environment.
Good verbal and written communication skills. The ability to tailor delivery of clear, powerful and succinct messages to audiences at different levels, including senior leadership and governance committees.
Self-motivated and able to work pro-actively on their own as well as within teams. A flexible multi-tasker who can deal with competing priorities and ambiguity that comes with our fast paced, ever-changing business and risk landscape.
/03 Additional Info
BeneFITS’
Employee discount (hello ASOS discount!)
Employee sample sales
25 days paid annual leave + an extra celebration day for a special moment
Discretionary bonus scheme
Private medical care scheme
Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.
Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.
what our people say
what our people say
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what our people say
what our people say
what our people say
what our people say
what our people say
what our people say
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what our people say
Meet The Team
Meet Christy Hill -
Operations @ ASOS
Meet Denise Finney -
Operations @ ASOS
Meet Ben Rubery -
Operations @ ASOS
Every single day I feel both supported and inspired! The constant flow of creativity within ASOS is contagious. It's cool to be encouraged to think outside the box.
I was initially drawn to ASOS as it is a reputable company with a culture that is unmatched. After joining ASOS I soon realised that just like the name, it was most definitely ‘As Seen On Screen’ – what you see is truly what you get. There are endless opportunities within the company with values embodying a culture of bringing your best self to work. I never feel as though I need to change to fit the status quo of the ‘corporate lifestyle’ but actually, I fit in more when I’m authentically being myself.
At ASOS I can bring my authentic self to work, you’re empowered to think different, innovate and do the things you love. ASOS is a fast paced, changing environment with fun at the heart of everything we do.
Christy Hill
Operations @ ASOS
Every single day I feel both supported and inspired! The constant flow of creativity within ASOS is contagious. It's cool to be encouraged to think outside the box.
Denise Finney
Operations @ ASOS
I was initially drawn to ASOS as it is a reputable company with a culture that is unmatched. After joining ASOS I soon realised that just like the name, it was most definitely ‘As Seen On Screen’ – what you see is truly what you get. There are endless opportunities within the company with values embodying a culture of bringing your best self to work. I never feel as though I need to change to fit the status quo of the ‘corporate lifestyle’ but actually, I fit in more when I’m authentically being myself.
Ben Rubery
Operations @ ASOS
At ASOS I can bring my authentic self to work, you’re empowered to think different, innovate and do the things you love. ASOS is a fast paced, changing environment with fun at the heart of everything we do.
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
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We are Customer First
We couldn’t be ASOS without our customers.
Across every behaviour, value, and all that we do, we see everything through our customers’ eyes. That means never taking anything for granted and always zeroing in on every single detail. So we can always bring our best as a team, and our customers can have an amazing experience, every time.
We are Authentic
We work together to be honest, transparent, and our full authentic selves.
This is our ASOS. Our culture, built on collaboration and togetherness, and supported by what’s real and honest. We know that we win bigger when we win as a diverse team. That means celebrating our differences and using them to help us stand out from the crowd, without losing our authenticity and individuality.
We are Brave
We challenge each other to aim high and reach our potential.
Doing nothing gets us nowhere. We may be proud of everything we’ve done so far, but there’s still so much more to explore. We believe we can always be wiser, faster, stronger, bigger, braver, kinder…so asking ‘why’ isn’t just a question, it’s a necessity. We use our voice to drive us forward, speaking up on the things our people and customers care about and using our curiosity to create possibility.
We are Creative
We know innovation leads to inspiration – it’s what makes us stronger
Change is in our DNA. By acting fast and staying one step ahead of the curve, we can be a leader, not a follower. But for our products and platform to be innovative, they have to be fuelled by creative passion and a deep understanding of our customers and our people.
We always Deliver
We couldn’t be excellent without evidence – so whatever we’re doing, we have proof of why we’re doing it.
It takes facts and data to tell our stories and help us make our decisions in the most effective way possible. This means we can do what we say and own what we do, no matter how long it takes us to do it. We aren’t about nonsense ifs, buts and maybes, we’re about creating an ASOS that’s built for future success on delivered success.
Our Benefits
Employee Discount
The most asked-about benefit! As an ASOSer, you’ll receive an exclusive employee discount. You can also nominate a family member or friend to share your discount with.
Pension
Retirement might not be on your mind right now, but it’s important to prep for it. We offer matched contributions up to 5% to help you save.
Private Medical Care scheme
If you join our Private Medical Care scheme, you’ll get fast and effective access to medical cover.
Bonus
What we achieve is always a team effort. That’s why we offer a discretionary bonus scheme which rewards you based on our group financial and strategic performance.
Celebratory Day!
Get an extra day off in addition to the 25 days of annual leave you get! Spend it celebrating the big days in life, whether it’s birthdays, cultural holidays, weddings and anything else.
Shuttlebus Service (if you're based in our Leavesden office)
It’s more of a work perk, but we offer a free shuttlebus between Watford station and our office in Leavesden.
Sample Sales
We’ve always got fun things happening in our offices, but the one ASOSers get most excited about is our sample sales. Plus, all proceeds from the sample sale get donated to the ASOS Foundation, which helps our charity partners abroad.
Career Development
You’ll have the opportunity for personalised learning and in-the-moment experiences to create a dynamic and agile learning environment that empowers you to thrive and excel in your role.
Summer Hours
We finish at 3pm on Fridays in June, July and August!! This perk doesn’t mean a dip in your salary – it just gives you extra freedom to enjoy those summer weekends however you want.
Location
Our HQ in London
Our HQ in Camden was once a cigarette factory – now, the iconic Art Deco building has been completely renovated with spacious office areas, ASOS Studios (where we shoot all our products), beauty rooms and a free gym. There’s also a subsidised canteen and café.