The purpose of this role is provide employee relations support to our internal teams, including ASOS’ers and line managers. Working within the hub which is our immediate People Experience team, you will be responsible for the full employee lifecycle, and in the implementation of business wide people related projects. This is done through providing first-class generalist PX Advisor support and guidance across ASOS, ensuring a fair and consistent approach to all ASOS people policies and ways of working, in line with Company and legal requirements. This role would suit an individual with experience working at PX (People Experience) Advisor level, with strong ER experience and who is used to working in a fast paced, entrepreneurial environment, where change is constant, and flexibility is vital for success.
The Details
Working with the hub, you will be the first point of contact for managers and ASOS’er on all employee relations queries
You will coach and guide line managers through people matters, building their confidence and capability to handle situations effectively rather than solely providing solutions
You will support and coach the PX hub administrators to be able to support on first level policy support, identifying areas of improvement and upskilling where necessary
You will be assigned tickets, and as needed you will support the hub through their busy periods, providing support on generic emails through the PX hub inbox
Act as an advisor on operational HR issues at employee and manager levels through the full people experience lifecycle
Ensure all advice, decisions and outcomes are aligned with UK employment law, internal policies and best practice, maintaining a fair, consistent and legally compliant approach at all times
Apply sound judgement when supporting decision-making, balancing people impact, risk and commercial priorities to drive outcomes that support both the business and our people
Support the PX Partners in providing managers with the right tools to ensure employee performance is optimised, identifying and facilitating appropriate interventions through the performance framework
Support on a wide range of ER related meetings as required acting as note-taker and advisor
Understand PX Team tools and policies, partnering with business areas to ensure best practice, whilst maintaining a pragmatic approach
Collaborate with PX Team COEs (centres of excellence) to help support the successful delivery on all annual processes
Collaborate with PX Team COEs to support the design and implementation of relevant initiatives and tools that meet business needs
Produce, analyse and share data to identify trends and assist with recommendations on how to address challenges and opportunities
Make recommendations for improving HR service delivery and support local projects and initiatives.
Support other Advisors and PX Partners in helping to identify people initiatives as well as implementing tools and objectives that will deliver results across the performance year.
Take ownership of your role in driving the delivery of key People Experience Team projects and support the wider team with projects
Take a proactive approach to professional development for yourself and others, using internal and external networks and resources to advance and share knowledge
Be an ambassador for the People Experience team
Supporting our culture by championing Diversity, Equity & Inclusion strategies.
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
/01 Company Description
We’re ASOS, the online retailer for fashion lovers all around the world.
We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.
But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.
Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.
/02 Job Qualifications
About You
CIPD level 3 or 5 is desirable but not essential
Previous experience within an HR function at Advisor level.
Working knowledge and experience of a variety of HR areas including recruitment, reward, L&D, employee relations, change management
Experience in building relationships with stakeholders
Confidence to challenge where appropriate
Experience of applying best practice to people issues
Highly numerate with good attention to detail
Team player who works collaboratively for the success of the wider team
Deals with confidential information with tact and diplomacy, 100% discreet
Confident communicator, comfortable communicating with all levels
Able to manage own emotions in the face of pressure, set-backs or dealing with challenging situations
Happy to deal with ambiguity, fluid situations and changing deadlines
Able to balance priorities with the ability to handle the day to day workload as well as project support
Proactive approach to understanding ASOS and the areas you support
/03 Additional Info
BeneFITS’
Employee discount (hello ASOS discount!)
Employee sample sales
25 days paid annual leave + an extra celebration day for a special moment
Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
Private medical care scheme
Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.
what our people say
what our people say
what our people say
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what our people say
what our people say
what our people say
Meet The Team
Meet Christy Hill -
Operations @ ASOS
Meet Denise Finney -
Operations @ ASOS
Meet Ben Rubery -
Operations @ ASOS
Every single day I feel both supported and inspired! The constant flow of creativity within ASOS is contagious. It's cool to be encouraged to think outside the box.
I was initially drawn to ASOS as it is a reputable company with a culture that is unmatched. After joining ASOS I soon realised that just like the name, it was most definitely ‘As Seen On Screen’ – what you see is truly what you get. There are endless opportunities within the company with values embodying a culture of bringing your best self to work. I never feel as though I need to change to fit the status quo of the ‘corporate lifestyle’ but actually, I fit in more when I’m authentically being myself.
At ASOS I can bring my authentic self to work, you’re empowered to think different, innovate and do the things you love. ASOS is a fast paced, changing environment with fun at the heart of everything we do.
Christy Hill
Operations @ ASOS
Every single day I feel both supported and inspired! The constant flow of creativity within ASOS is contagious. It's cool to be encouraged to think outside the box.
Denise Finney
Operations @ ASOS
I was initially drawn to ASOS as it is a reputable company with a culture that is unmatched. After joining ASOS I soon realised that just like the name, it was most definitely ‘As Seen On Screen’ – what you see is truly what you get. There are endless opportunities within the company with values embodying a culture of bringing your best self to work. I never feel as though I need to change to fit the status quo of the ‘corporate lifestyle’ but actually, I fit in more when I’m authentically being myself.
Ben Rubery
Operations @ ASOS
At ASOS I can bring my authentic self to work, you’re empowered to think different, innovate and do the things you love. ASOS is a fast paced, changing environment with fun at the heart of everything we do.
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
our business values
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We are Customer First
We couldn’t be ASOS without our customers.
Across every behaviour, value, and all that we do, we see everything through our customers’ eyes. That means never taking anything for granted and always zeroing in on every single detail. So we can always bring our best as a team, and our customers can have an amazing experience, every time.
We are Authentic
We work together to be honest, transparent, and our full authentic selves.
This is our ASOS. Our culture, built on collaboration and togetherness, and supported by what’s real and honest. We know that we win bigger when we win as a diverse team. That means celebrating our differences and using them to help us stand out from the crowd, without losing our authenticity and individuality.
We are Brave
We challenge each other to aim high and reach our potential.
Doing nothing gets us nowhere. We may be proud of everything we’ve done so far, but there’s still so much more to explore. We believe we can always be wiser, faster, stronger, bigger, braver, kinder…so asking ‘why’ isn’t just a question, it’s a necessity. We use our voice to drive us forward, speaking up on the things our people and customers care about and using our curiosity to create possibility.
We are Creative
We know innovation leads to inspiration – it’s what makes us stronger
Change is in our DNA. By acting fast and staying one step ahead of the curve, we can be a leader, not a follower. But for our products and platform to be innovative, they have to be fuelled by creative passion and a deep understanding of our customers and our people.
We always Deliver
We couldn’t be excellent without evidence – so whatever we’re doing, we have proof of why we’re doing it.
It takes facts and data to tell our stories and help us make our decisions in the most effective way possible. This means we can do what we say and own what we do, no matter how long it takes us to do it. We aren’t about nonsense ifs, buts and maybes, we’re about creating an ASOS that’s built for future success on delivered success.
Our Benefits
Employee Discount
The most asked-about benefit! As an ASOSer, you’ll receive an exclusive employee discount. You can also nominate a family member or friend to share your discount with.
Pension
Retirement might not be on your mind right now, but it’s important to prep for it. We offer matched contributions up to 5% to help you save.
Private Medical Care scheme
If you join our Private Medical Care scheme, you’ll get fast and effective access to medical cover.
Celebratory Day!
Get an extra day off in addition to the 25 days of annual leave you get! Spend it celebrating the big days in life, whether it’s birthdays, cultural holidays, weddings and anything else.
Shuttlebus Service (if you're based in our Leavesden office)
It’s more of a work perk, but we offer a free shuttlebus between Watford station and our office in Leavesden.
Sample Sales
We’ve always got fun things happening in our offices, but the one ASOSers get most excited about is our sample sales. Plus, all proceeds from the sample sale get donated to the ASOS Foundation, which helps our charity partners abroad.
Career Development
You’ll have the opportunity for personalised learning and in-the-moment experiences to create a dynamic and agile learning environment that empowers you to thrive and excel in your role.
Summer Hours
We finish at 3pm on Fridays in June, July and August!! This perk doesn’t mean a dip in your salary – it just gives you extra freedom to enjoy those summer weekends however you want.
Fixed Annual Payment
You'll be given a fixed annual payment depending on your level, in addition to your salary, as a thank you for all your hard work.
Location
Our HQ in London
Our HQ in Camden was once a cigarette factory – now, the iconic Art Deco building has been completely renovated with spacious office areas, ASOS Studios (where we shoot all our products), beauty rooms and a free gym. There’s also a subsidised canteen and café.